Refund policy

Last Updated: 06/17/2025
This policy outlines the terms and conditions for returns and refunds from Riot Mind Studios LLC (“we,” “us,” or “our”).

1. Return Eligibility

Damaged or Defective Products

If you receive a damaged or defective item, contact us within 3 business days of delivery at info@riotmindstudios.com. We’ll either replace the item or issue a refund—your call.

Incorrect Items

Get something you didn’t order? Let us know right away. We’ll send the correct item and provide a prepaid return label for the mistake.

All Other Sales Are Final

We don’t accept returns for buyer’s remorse or subjective dissatisfaction. Please read product descriptions carefully.

2. Return Process

Return Authorization

All returns must be authorized before being sent back. Email us at info@riotmindstudios.com to start the process.
Returns must be initiated within 30 business days of purchase.

Return Shipping

If the return is due to our mistake (damage or wrong item), we cover shipping. Otherwise, it’s on you.

Condition of Returned Items

Items must be in original condition—unused and in original packaging. We reserve the right to deny any return that doesn’t meet this standard.

3. Refunds

Eligibility

Refunds are issued for approved returns (damaged, incorrect, or defective items only).
Custom items and made-to-order designs—such as Panther Labels with customer-submitted images—are not eligible for refunds unless defective.

Timeline

Refunds are processed within 5 business days of receiving the returned item. Your bank may take additional time to reflect the refund.

4. Non-Returnable Items

The following items are non-returnable:

Custom products (e.g., Panther Labels)
Digital files (if/when applicable)
Sealed goods (as specified per product listing)

5. Exchanges

We do not offer direct exchanges. If you want a different item, size, or color, return your original item and place a new order.

6. Printful Print-On-Demand (POD) Returns

Damaged, Misprinted, or Lost

If your item was fulfilled by Wovn Depot. (Printful) and arrives misprinted, defective, or damaged, contact us within 30 days of receipt. Claims deemed valid by Printful will be covered at their expense.