Refund policy

Last Updated: 09/25/2026
This policy outlines the terms and conditions for returns and refunds from Riot Mind Studios LLC (“we,” “us,” or “our”).

1. Returns & Eligibility

Our goal is that you love your order. If something isn't right, reach out and we'll make it right.

Incorrect, damaged, or defective items are eligible for a full refund or a free replacement — your call. You do not need to ship anything back. We handle these by photo verification, so just send us a photo of the issue.

Eligibility

  • The item is incorrect, damaged, or defective.
  • Custom items are not eligible for a refund when the issue is caused by wrong information provided by the customer.
  • You contact us within 30 days of delivery.

We don't accept returns for buyer's remorse or a change of mind, so please read product descriptions carefully before ordering.

Contact us at info@riotmindstudios.com to start a claim.

2. How Claims Work

All claims are handled by photo verification — there is nothing to ship back. To start a claim, email info@riotmindstudios.com within 30 days of delivery with a photo of the issue and your order number. Once your claim is approved, we'll issue your refund or send a free replacement, whichever you choose.

3. Refunds

Approved refunds (for incorrect, damaged, or defective items) are processed within 5 business days of claim approval. Your bank may take additional time to reflect the refund.

Custom and made-to-order designs — such as Panther Labels with customer-submitted images — are not eligible for refunds unless the item is damaged, defective, or incorrect on our end.

4. Non-Returnable Items

Because we don't require items to be shipped back, this section covers items that are not eligible for a refund or replacement except when damaged, defective, or incorrect:

  • Custom products (e.g., Panther Labels)
  • Digital files (if/when applicable)
  • Sealed or hygiene-sensitive goods (as specified per product listing)

5. Exchanges

We do not offer direct exchanges. If you want a different item, size, or color, place a new order.

6. Print-On-Demand (POD) Items

Some products are fulfilled by our print partner, Printful. If a POD item arrives misprinted, defective, or damaged, contact us within 30 days of delivery with a photo of the issue. Valid claims are covered at the partner's expense, and you do not need to ship the item back.

Claims for POD packages lost in transit must be reported within 30 days of the estimated delivery date.

Certain POD items — such as face masks or other hygiene-sensitive goods — are not eligible for a claim unless they arrive damaged or defective.

7. Questions?

Hit us up anytime at info@riotmindstudios.com with questions or issues. We're here for it.

*This refund policy is subject to change at any time and without notice.